Delivery & Returns

Free UK Delivery when you spend £100. Only £3.95 below £100 on mainland UK orders.

 

We charge on a weight and zone basis. Most deliveries are courier deliveries and therefore a daytime phone number is required along with an adult signature. Our principle delivery agreement utilises UPS which offers the added benefit of end-to-end delivery with a single international courier in most markets. However, some destinations will use local courier partners. We reserve the right to use whichever delivery arrangements provide the best value and security for our deliveries.


How we fulfill Your Order (In Stock or Production on Demand: Most of our designers are small businesses producing products with many labour-intensive "touch points" from completely hand-made to batch production with hand finishing. They try their best to maintain some stock in which case Delivery times will typically be between 5-10 working days in the UK and Europe, more for other destinations. If stock is not on hand, your order will be produced as a Special Order (SO) with longer delivery times as indicated. Busy production periods (pre-holidays) vary and therefore production times may vary.

We encourage you to Contact Us to find out about product availability for your order.


UK Delivery: In the UK, if all items in your order are in stock, you should receive your purchases within 3-4 business days to mainland addresses. The approximate availability of each item is indicated on each item’s product page. In the case of non-stock availability – 7-10 days for example – your total order will ship only once that item has arrived. In the UK, at the sole discretion of ariver of design, we may choose to send you a partial order of that portion of your order which is immediately available. If this is the case, you will not be charged for any additional shipping.


GB & Ireland Delivery: Although we aim to avoid additional cost to you, delivery to the Channel Islands, the Isle of Man and the Isle of Wight, the Scottish Isles and Highlands, and parts of Northern Ireland may incur an extra charge.


International Delivery: International orders are generally received in under 14 days if items are in stock. The Purchaser will be solely responsible for any in-country customs & import duties which may be levied.


All destinations: If there is a delay in posting your products we will contact you, or if your goods do not arrive, please Contact Us quoting the order number that you will have received on the completion of your purchase.

For logistical and security reasons, we cannot ship to PO box addresses.

Returns: Please retain all receipts and shipping notices.


All rights reserved. ariver of design ltd. Company No.: 9508870